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Check the status of your production request

If you’ve submitted a product request, application, or full access request and want to check the status, we’re here to help.

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How to check the status of your request

If you’ve submitted a product request, application, or full access request and are looking to check the status, we’re here to help. At this time, request statuses are not visible in the customer support system, so our team members in chat or email won’t be able to provide updates directly.

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What to do

To check the status of your:
  • Product access request
  • Full application setup
  • Any submitted onboarding forms or approvals
Please email our onboarding team directly:
**Contact our onboarding team: **📩 onboarding@straddle.ioThey’ll be able to review your request and provide an accurate update.
Pro tip: Include any relevant details (like your company name, request type, or submission date) in your email to help the onboarding team respond quickly.